Shipping policy

Thank you for shopping at Gozentrova. We want to ensure you get your items as quickly and smoothly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

All orders are processed within [e.g., 3–5] business days.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days.
We will notify you via email if there is a significant delay. [1, 2]

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. [1]

Standard Shipping: [e.g., 3–5 business days] | [e.g., ₹30 / Free for orders over ₹999]
Express Shipping: [e.g., 1–3 business days] | [e.g., ₹100] [1, 2, 3, 4]

Delivery delays can occasionally occur due to unforeseen courier issues. [1]

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped.
This email will contain your tracking number(s).
The tracking number will become active within [e.g., 24 hours]. [1]

4. Customs, Duties, and Taxes

Gozentrova is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). [1, 2]

5. Damages and Missing Packages

If you receive your order damaged, please contact the shipment carrier or our support team immediately to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We recommend filming an unboxing video for proof of damaged or missing items. [1, 2, 3]

6. Incorrect Delivery Address [1]

We are not responsible for lost packages if the shipping address provided at checkout was incorrect.
Please double-check your delivery details before finalizing your order.

If you have any questions about our Shipping Policy, please contact us:

Email: [support@gozentrova.com]